FAQ & Shipping

General

What payment methods do you accept?

Currently, all of our payments are processed through Paypal.  You can pay using credit card, or your Paypal account.

What currency are your prices in?

All prices are in U.S. Dollars (USD).

How can I get coupons / discounts?

Make sure you subscribe to our email list, and like us on Facebook to get the latest deals and special promotions!

Click here to join our email list!

Click here to Like us on Facebook!

Shipping & Returns

Where do you ship to?

We ship Worldwide!

How long does shipping take?

Order processing and handling will take about 4-5 days.  Shipping can take up to 15-30 days, depending on your location.  This can be longer during holiday seasons.  Sometimes, customs will delay your shipment for inspection, which will increase the shipping time.  We are not responsible for post office or customs delays, and any other factors out of our control.

What do you charge for shipping?

Shipping is $3.99 per order.

What is your return policy?

Returns are accepted up to 7 days after you have received your items.  Please send us an email at info@rilakkumaworld.com to initiate the return process.  If the product is in the same condition as received, you will receive a full refund for the price of the product, but not the shipping costs.  Please make sure the returned product is carefully wrapped and we recommend getting a tracking number for all return items as we are not responsible for lost or damaged cases coming back to us.  There are no refunds on items damaged in shipping.

Contact information

If you have any other questions, please email us at info@rilakkumaworld.com, or use the contact form below.